Nathan Allen Pinard

Resume

St. Helens, OR 97051
971-217-8554
nathan.pinard@gmail.com

 

Professional Summary

Experienced audio engineer recently certified for ambitious career change to information technology. Detail-oriented and proactive with strong troubleshooting, communication, and analysis abilities.

Certifications

Cisco Certified Network Associate (CCNA)
Aruba Certified Switching Associate (ACSA)
Arista Certified Engineering Associate (ACE-A)

 

Notable Skills

Creative Problem Solving
Customer Service
Windows Server
Active Directory
Cisco Switches and Routers
Aruba Instant Access Point
Windows 7, 8.1, 10, and Mac OSX
Desktop Publishing
Video Editing
Audio Production
Quality Control

PC Hardware
Dynamics AX
LAN & WAN
Microsoft Office
ZenDesk
TCP/IP Protocols
OSPF/EIGRP/eBGP
PVSTP+/MSTP
Linux
POP3/IMAP Configuration
Network Monitoring Systems

 

 

 

 

 

 

 

 

 

 

Work History

March 2008 to October 2017
Pinard Productions Portland, OR
Music Composer & Sound Engineer

  • Owned and managed production company for film, video games and vocal artists providing critically acclaimed music and sound design.
  • Configured LAN utilizing sample farms to create production audio with limited latency during CPU intense production sessions.
  • Installed and managed backup systems of audio, video, and correspondence assets resulting in no data loss upon disaster recovery.
  • Succeeded in creating music and sound design assets for award winning video games "Gemini Rue" and "Technobabylon".

November 2011 to February 2016
Bookbaby Portland, OR
Operations Coordinator

  • Provided quality control with respect to eBook 2.0 and 3.0 standards suggesting edits to limit formatting issues before conversion.
  • Communicated with customer service specialists via ticket systems to provide requested in-house author edits post-conversion avoiding need for author to provide new documents.
  • Strategized with top eBook distributors (Apple, Amazon, Barnes & Noble, etc) to create policies and correspondence streamlining submission process.
  • Spearheaded department improvements increasing number of submissions per month, lowering conversion costs, and reducing post-conversion edits resulting an increase of 300% monthly revenue.

May 2010 to November 2011
Hostbaby Portland, Oregon
Customer Support Technician

  • Provided quality troubleshooting via ticket systems, telephone and remote access with guided expert knowledge on web builder use.
  • Facilitated domain registration and DNS record changes streamlining new customer account setup.
  • Worked with linux email servers using Telnet.
  • Assisted customers with proprietary web design CMS using CSS/HTML and JQuery allowing creative web builder edits.